Privacy Policy

Effective Date: February 27, 2026

Last Updated: February 27, 2026

EganForge LLC ("EganForge," "we," "us," or "our") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website eganforge.com (including eganforge.ai and eganforge.io) and use our products and services.

1. Information We Collect

1.1 Information You Provide Directly

  • Contact information: Name, email address, and any message content submitted through our contact form.
  • Account information: Email address and display name when creating an account for our SaaS products.
  • Payment information: Billing details processed securely through Stripe. We do not store credit card numbers on our servers.
  • Communications: Content of emails or messages you send to us.

1.2 Information Collected Automatically

  • Usage data: Pages visited, features used, time spent, and interaction patterns.
  • Device information: Browser type, operating system, device type, and screen resolution.
  • Log data: IP address, access times, referring URLs, and pages viewed.
  • Cookies and similar technologies: As described in our Cookie Policy.

1.3 Information from Third Parties

  • Payment processor: Stripe provides us with transaction confirmations and billing status (not full card numbers).
  • Analytics providers: Aggregated usage statistics.

2. How We Use Your Information

  • Provide, operate, and maintain our services and products.
  • Process transactions and send related billing information.
  • Respond to your inquiries and provide customer support.
  • Send product updates, security alerts, and administrative messages.
  • Analyze usage patterns to improve our products and services.
  • Detect, prevent, and address fraud, abuse, or technical issues.
  • Comply with legal obligations.

3. AI-Specific Data Handling

Our products use artificial intelligence to deliver their functionality. In connection with AI processing:

  • Input data you provide to our AI tools (prompts, queries, documents) is processed to generate responses and is not used to train AI models.
  • We may retain AI interaction logs for quality assurance and service improvement, but these are anonymized and aggregated.
  • Our AI trading systems process market data and generate trading signals. These operations do not involve personal user data.
  • No personal data is shared with third-party AI model providers for their training purposes.

4. How We Share Your Information

We do not sell your personal information. We may share information with:

  • Service providers: Stripe (payments), SendGrid (email delivery), Vercel (hosting), and analytics providers — only as necessary to operate our services.
  • Legal requirements: When required by law, subpoena, or legal process.
  • Business transfers: In connection with a merger, acquisition, or sale of assets, with notice to affected users.
  • With your consent: When you explicitly authorize sharing.

5. Data Security

We implement appropriate technical and organizational security measures including:

  • Encryption of data in transit (TLS/SSL) and at rest.
  • Access controls limiting data access to authorized personnel and systems.
  • Regular security reviews and monitoring.
  • Secure payment processing through PCI DSS-compliant Stripe.

While we strive to protect your information, no method of electronic transmission or storage is 100% secure. We cannot guarantee absolute security.

6. Data Retention

We retain your personal information only as long as necessary to fulfill the purposes described in this policy, unless a longer retention period is required by law. When data is no longer needed, it is securely deleted or anonymized.

7. Your Rights

Depending on your jurisdiction, you may have the right to:

  • Access: Request a copy of the personal data we hold about you.
  • Correction: Request correction of inaccurate personal data.
  • Deletion: Request deletion of your personal data, subject to legal obligations.
  • Opt-out: Unsubscribe from marketing communications at any time.
  • Data portability: Request your data in a structured, machine-readable format.
  • Withdraw consent: Where processing is based on consent, withdraw at any time.

To exercise any of these rights, contact us at privacy@eganforge.com.

8. California Privacy Rights (CCPA)

If you are a California resident, you have additional rights under the CCPA:

  • Right to know what personal information is collected, used, and shared.
  • Right to delete personal information held by us.
  • Right to opt-out of the sale of personal information. We do not sell personal information.
  • Right to non-discrimination for exercising your privacy rights.

To make a CCPA request, email privacy@eganforge.com with the subject line "CCPA Request."

9. Children's Privacy (COPPA)

Our services are not directed to individuals under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13, we will take steps to delete such information promptly. If you believe we have inadvertently collected information from a child, please contact us at privacy@eganforge.com.

10. International Users

If you are accessing our services from outside the United States, please be aware that your information may be transferred to, stored, and processed in the United States. By using our services, you consent to the transfer of your information to the United States, which may have different data protection laws than your country of residence.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on this page with a revised "Last Updated" date. Your continued use of our services after any changes constitutes acceptance of the updated policy.

12. Contact Us

If you have questions or concerns about this Privacy Policy or our data practices, please contact us: